January 31

Resume

INSIDE SALES COORDINATOR:

To Work cooperatively with all personnel to grow existing customer sales; to identify and suggest new customers in order to meet and/or exceed sales goals as defined by management

Specific skills include:

• Analytical skills to identify customer and market trends from current information
• Intercompany expedites, in-completes and MOQ/SPQ inquiries
• Knowledge of SAP, Molex Products, Customers and Procedures
• Technical knowledge of electrical and electronic connectors, cable assemblies and components
• Vendavo
• Excellent negotiation and communication skills at all customer organizational levels

PROFESSIONAL EXPERIENCE

MOLEX INCORPORATED, Pinellas Park, FL 1995-2013

Customer Service Support 1995-1996
• Answered all incoming calls
• Assisted CSR’s with their daily functions
• Filed necessary paperwork in customers files

Customer Service Rep 1996-2001
• Entered orders
• Answered incoming calls
• Expedited orders
• Entered quotes

Customer Service Supervisor 2001-2002
• Supervised a group of 4 CSR’s

Inside Sales Coordinator 2002-2013
• Generate new and repeat sales by providing product and technical information to contacts in a timely manner
• Use sales and system tools to determine customer requirements and expectations in order to recommend products and application solutions to grow sales
• Recommend alternative products based on cost availability and specifications. Present pricing terms and restrictions in accordance with procedures and requirements, and overcome customer objections
• Proactively recommend items to increase customer satisfaction, and increase sales by participating in promotions and offering specials on slow and excess. Support all plant initiatives.
• Educate customers on features and benefits of products to improve sales and customer satisfaction. Maintain current knowledge in markets and products.
• Fulfill all customer requests for catalogs, information, samples, etc. Process customer orders and requests accurately and expeditiously.
• Follow up with customers and participate in customer satisfaction initiatives while keeping current on trends in customer satisfaction
• Understand, support and contribute to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and/or Health and Safety (EH&S) Management Systems by following stated policies and procedures
• Perform other related duties as assigned by management
• Received the Customer Service Excellence Award from Wesco Distribution in May of 2011

PREVIOUS EMPLOYMENT

Practice Management Associates, Pinellas Park, FL 1989-1993
(Practice Management Associates was purchased by CliniCorp, Inc on January 22,1992)

Receptionist
• Operated the Harris 20/20 Automated Attendant directing calls to over 70 extensions including 2 #800 phone lines, greeted visitors, clients and sorted incoming mail

Administrative Assistant
• Assisted Equipment Department in generating quotes for Doctor’s office equipment, and coordinating those orders for shipment from the manufacturer to the Doctor’s office
• Collected and sorted the daily mail

Meeting Coordinator
• Assisted in the planning of Chiropractic Seminars, secured plane and hotel reservations for Doctors as well as PMA staff for approximately 30 annual seminars, and coordinated with hotel catering the room setups for the classes on the seminar program
• Reviewed the Master Billing for each Hotel prior to payment
• I worked on the seminar staff at the seminars and was responsible for collecting registration fees, providing name badges, scheduling appointments and assisting Doctors with any questions

Wee Care Nursery School March 1987-November 1987
Lyle & Skipper, PA June 1984-February 1986
Clerical Assistant
• Duties included but were not limited to assisting secretaries, preparing legal documents, filing, answering phones, pickup and delivery of company mail

EDUCATION

St. Petersburg Catholic High School – Graduated June 2, 1985
St. Petersburg College – June 1985
St. Petersburg Vocational Technical Institute – 1986-1988

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